🚀 Join Our Team as Lead Customer Support at IPinfo! 🌎
Are you passionate about customer success in a dynamic, global environment? IPinfo, a leading provider of IP address data, is looking for a talented individual to fill the role of Lead Customer Support.
Why IPinfo?
💰 Competitive Salary
🚀 High Growth Potential
🕘 Flexible Working Hours
💡 2-3 Years Of Experience
🏖️ Flexible Vacation Policy
🌎 100% Remote Team and Work Environment
About The Client: IPinfo handles over 40 billion requests a month, licensing our data to major clients like T-Mobile, Nike, DataDog, and more. With a global team of 14, we've grown from a side project in 2013 to a profitable business offering geolocation, IP to company, carrier detection, and VPN detection services.
HQ Address: 5616 49th Ave SW, Seattle, Washington US
How We Work: Join our ambitious, global team that syncs up monthly on all-hands Zoom calls. We operate asynchronously through Slack, GitHub, Linear, and Notion, allowing you to choose the hours that suit your productivity best.
The Role: As our Lead Customer Support, you'll work closely with sales and support, engaging with customers regularly to provide exceptional service.
Requirements:
2-3 years experience in technical customer support
Excellent communication skills
Comfortable engaging with C-level and VP positions
Strong analytical skills and problem-solving abilities
Experience with large enterprise IT organizations
Ability to work autonomously in a remote setup
Fluent English speaker and writer
Bonus Points for:
Bachelor's Degree in Computer Science or related field
Understanding of IP address data and networking concepts
Familiarity with Linux/Unix and web programming languages
Deep knowledge of the software development process
Who You Are: We're seeking someone who:
Can work independently with no oversight
Is self-motivated to drive outcomes
Has a natural curiosity to learn and discover new things
Is comfortable with change in a rapidly growing company
What We Offer:
100% remote team and work environment
Flexible working hours
Minimal meetings
Competitive salary
Flexible vacation policy
Interesting and challenging work
This is a direct hiring opportunity. Leap into the world of IP Data with us! If you think you are qualified for this position, email: hr-office@totalqualitycallcenter.info
with your resume with the subject "IPINFO CUSTOMER SERVICE" Then we will review your resume and directly send it to the client if you are qualified.🌟
#IPinfo #LeadCustomerSupport #RemoteWork #TechCareers