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Total Quality Call Center

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🚀 Join Our Team as Lead Customer Support at IPinfo! 🌎

Are you passionate about customer success in a dynamic, global environment? IPinfo, a leading provider of IP address data, is looking for a talented individual to fill the role of Lead Customer Support.

Why IPinfo?

💰 Competitive Salary

🚀 High Growth Potential

🕘 Flexible Working Hours

💡 2-3 Years Of Experience

🏖️ Flexible Vacation Policy

🌎 100% Remote Team and Work Environment

About The Client: IPinfo handles over 40 billion requests a month, licensing our data to major clients like T-Mobile, Nike, DataDog, and more. With a global team of 14, we've grown from a side project in 2013 to a profitable business offering geolocation, IP to company, carrier detection, and VPN detection services.

HQ Address: 5616 49th Ave SW, Seattle, Washington US

How We Work: Join our ambitious, global team that syncs up monthly on all-hands Zoom calls. We operate asynchronously through Slack, GitHub, Linear, and Notion, allowing you to choose the hours that suit your productivity best.

The Role: As our Lead Customer Support, you'll work closely with sales and support, engaging with customers regularly to provide exceptional service.


2-3 years experience in technical customer support

Excellent communication skills

Comfortable engaging with C-level and VP positions

Strong analytical skills and problem-solving abilities

Experience with large enterprise IT organizations

Ability to work autonomously in a remote setup

Fluent English speaker and writer

Bonus Points for:

Bachelor's Degree in Computer Science or related field

Understanding of IP address data and networking concepts

Familiarity with Linux/Unix and web programming languages

Deep knowledge of the software development process

Who You Are: We're seeking someone who:

Can work independently with no oversight

Is self-motivated to drive outcomes

Has a natural curiosity to learn and discover new things

Is comfortable with change in a rapidly growing company

What We Offer:

100% remote team and work environment

Flexible working hours

Minimal meetings

Competitive salary

Flexible vacation policy

Interesting and challenging work

This is a direct hiring opportunity. Leap into the world of IP Data with us! If you think you are qualified for this position, email:

with your resume with the subject "IPINFO CUSTOMER SERVICE" Then we will review your resume and directly send it to the client if you are qualified.🌟

#IPinfo #LeadCustomerSupport #RemoteWork #TechCareers


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