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Outsourcing to the Philippines: Is it a Smart Business Decision?

Written By: Riche Toth





In recent years, outsourcing has evolved into a cornerstone of numerous businesses' strategies aimed at streamlining operations, reducing expenses, and tapping into specialized talent pools. Among the premier destinations for outsourcing, the Philippines stands out. Boasting a skilled workforce, strategic location, and cost-effective solutions, choosing the Philippines for outsourcing has consistently demonstrated its wisdom for companies globally. Notably, industry giants like Goldman Sachs, Barclays Bank, WhatsApp, Disney, Sky, and other corporate titans have actively chosen Philippines outsourcing, a testament to its undeniable advantages and reliability.


Here are just a few reasons why it makes excellent business sense to do it:



This article explores why outsourcing to the Philippines is not just a practical option but a smart business decision, highlighting key reasons that make it an excellent choice for businesses worldwide.


Significant Cost Savings

One of the primary reasons businesses turn to the Philippines for outsourcing is the substantial savings on salary costs. The cost of labor in the Philippines is considerably lower compared to many Western countries. By outsourcing tasks to Filipino professionals, businesses can achieve significant cost reductions without compromising on quality.


In the USA, the national average salary for a customer support representative typically falls within the range of $30,000 to $40,000 annually, factoring in variables like experience, location, and industry. When accounting for additional expenses such as benefits, the total cost can easily escalate to around $50,000 per year. However, in today's market, this estimate might even be conservative.

On the other hand, hiring a highly skilled customer support representative in the Philippines presents a compelling alternative. With monthly salaries ranging from $1,000 to $1,700, businesses can realize immediate savings of up to 60-80% on salary costs.


As you transition to outsourced staff, your potential for savings multiplies, driving greater profitability. For instance, by employing 50 customer support reps in the Philippines rather than locally in the US, you stand to save up to $920,000 in expenses over the next 12 months.


If you're exploring Philippines outsourcing for the first time or seeking expert assistance in recruiting, monitoring, and ensuring the productivity of your virtual staff, consider leveraging the services of Total Quality Call Center.



Expansive Talent Pool

The Philippines boasts a vast talent pool, offering a diverse range of skilled professionals across various industries. Whether it's IT, customer service, finance, or creative services, businesses can tap into a large pool of qualified individuals with the expertise needed to fulfill their requirements. This abundance of talent provides businesses with flexibility and scalability, allowing them to adapt to changing needs and demands.



High-Quality Deliverables

Filipino professionals are renowned for their dedication, work ethic, and commitment to delivering high-quality results. With a strong focus on excellence and attention to detail, outsourcing to the Philippines ensures that businesses receive top-notch deliverables that meet or exceed their expectations. This commitment to quality translates into enhanced efficiency, customer satisfaction, and overall business success.


English is the official language of the Philippines

The Philippines has two official languages, Filipino (Tagalog), and English.

English serves as the official language of the Philippines, contributing to a seamless communication experience for businesses outsourcing to the country. With widespread proficiency in English, Filipino professionals facilitate efficient and effective communication channels. This linguistic fluency eradicates language barriers, enabling clear comprehension between clients and outsourcing partners. Consequently, instructions are accurately interpreted, and project workflows progress seamlessly, culminating in superior outcomes.



Reduced Legal Liabilities

Outsourcing to the Philippines can help businesses mitigate legal liabilities associated with hiring in-house staff. By outsourcing certain tasks or functions, businesses can transfer legal responsibilities, such as employment taxes, benefits, and compliance with labor laws, to the outsourcing partner. This reduces the administrative burden and legal risks for businesses, allowing them to focus on core activities and strategic objectives.


In conclusion, outsourcing to the Philippines offers a multitude of benefits that make it a smart business decision. From significant cost savings and access to a larger talent pool to high-quality deliverables, English proficiency, and reduced legal liabilities, the advantages are clear. By leveraging the expertise and capabilities of Filipino professionals, businesses can enhance their efficiency, competitiveness, and overall success in today's global marketplace.

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